
Let me preface this by saying - I've made it home safe, and I am beyond thankful for that. Seeing the things that have occurred to other fliers, I am grateful for making it home in one piece. But now, my whining and complaints will commence. Because although I am home, the journey itself sucked ass.
I will cut this up into two pieces. Today, I'll focus on the trip out to Denver:
Our contract for flights from DCA to Denver International is through Frontier. They are a smaller, budget-type airline that is based out of Colorado. Their employees are friendly. They only have one gate in all of DCA.
I arrived an hour before my flight was scheduled to leave. I had checked in online, so checking my bag at the counter was relatively easy. I go to meet my friend/co-worker at the gate. It is 8:00am, we are scheduled to board at 9:00am. At 9am, the woman at the desk gets on the loudspeaker and tells us this:
"We are sorry to inform you, but we have to delay our flight for quite some time. It is technically not cancelled, but we do not expect you to leave for Denver until 2:30pm today. Please meet me back up at our ticket counter to issue your new tickets..."
As soon as she instructed us back up to the ticket counter, I hauled my ass up there. To beat the 150 other passengers. Thankfully, there were only 7 people ahead of us in line. I wish I had taken a shot of the madness that was the Frontier Airlines ticket counter area. The line zigged and zagged... and practically covered up the US Airways ticket counter. There were two women working the ticket counter.
We find out while we're up there, that there was a mechanical problem with the plane, and that they had to fly in a mechanic from Denver on their next flight in to fix the issue. That flight arrived at 12:40pm. As we're standing up with this woman, she issues us our new boarding passes. Then she leaves us to help the ticket counter person next to us. Another ticket counter person leaves to answer the phone. She comes back, and to try to make things better, she issues us $7 meal vouchers. We didn't need the meal vouchers. We wanted other people to get helped. An impatient passenger comes up and interrupts our transaction trying to tell the lady how to do her job... It flustered her a bit.
After the interruption, she decides to also give us $25 off our next flight on Frontier. Again, nice gesture, but you have 100+ passengers trying to catch connecting flights - or just trying to go to Denver. We're fine without the $25. Seriously.
In defense of Frontier - they did their best. They are a small airline, with limited resources in DC. I'm not sure they were prepared for a potential scheduling disaster like this.
So after about 15 minutes up at the ticket counter I am told to go pick up my bag at the baggage claim and bring it back up to the ticket counter to give to TSA so they can re-check my bag. Another horrible sight: A pile of luggage from our flight hanging out in an emtpy baggage claim area with no one there to prevent theft. My bag was still there.
We finally left the airport at around 9:45 to hang out at Pentagon Row for a couple of hours, and arrived back at the airport around 11:45.
Out of curiosity I went back upstairs to check out the people waiting for tickets from our morning flight. There were probably 200 people there. I recognized people that were waiting in line before we had left. Needless to say, people were angry.
I checked our flight online, it now said we were leaving at 3:30. Ok... another hour.
After getting through security, it's about 12:30. We walk up and down the gate area to get some exercise. Then I decided it's time for a beer. While sitting at the airport bar, we made friends with fellow stranded passengers, random other passengers, and the bartender. Thank goodness we made friends with the bartender - I was given remote privileges. We watched a cheerleading competition on ESPN2. Forgive me, it was Sunday.
I was ragged on for being a Pittsburgh fan, but defended myself well.
I checked our flight status again at 3pm. Now we weren't leaving until 4. And we almost did that. Our flight, which was supposed to leave at 9:00am did not leave until 4:30pm. The flight itself went really well. No complaints there.
Let's just say, this was the lesser stressful traveling experience from the trip.
So what happened on the way home? You ask. That, my friends, is for another day.
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